Products & Services
Support customers before, during and after every order
Manage product questions, order confirmation, delivery support, complaints and retention workflows across local communication channels.
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Scope
What's included
Marketplace chat
Social inbox management
COD order confirmation
Delivery follow-up
Complaint handling
Returns coordination
Review management
WhatsApp and messaging workflows
Customer segmentation
Repeat-purchase campaigns
In short
Customer service is not a cost center operating after the sale. It influences conversion, delivery success, reviews, retention and lifetime value.
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