Scope stated in writing
What we run, which markets and which channels are defined in the agreement. Anything outside that is a separate conversation, not an assumption.
Cross-border operations built on visibility and accountability
Learn how Tranova Digital LLC approaches data access, operational controls, partner management, documentation and business continuity.
Sections
- Data privacy
- Access permissions
- Audit trails
- Inventory controls
- Supplier controls
- Partner due diligence
- Incident management
- Information security
- Business continuity
- Compliance documentation
“Do not claim certifications, regulatory approvals or guaranteed service outcomes unless Tranova Digital LLC can provide verifiable supporting documentation.”
How We Work With Your Data
Access on a need-to-use basis
Only the people working on your account get access to your marketplace and fulfillment systems, and access is granted by role rather than handed out across the team.
Access reviewed when people change
When someone joins, moves off your account or leaves, their access is updated as part of the handover rather than left in place by default.
Data used only for the work agreed
Your product, order and performance data is used to run the scope you engaged us for. It is not repurposed for other clients or shared outside that scope.
Changes are recorded, not verbal
Listing edits, pricing moves, inventory adjustments and platform actions are logged in the working systems so any decision can be traced back to who made it and when.
What Gets Written Into The Contract
Your data and your accounts stay yours
Brand assets, store accounts, customer and sales data remain your property throughout the engagement. We operate them; we do not own them.
Confidentiality both ways
An NDA covers commercial terms, pricing, supplier information and performance data, and it binds us as much as it binds you.
Exit and handover defined up front
How the engagement ends, what gets returned and how accounts transfer back are agreed at the start, so leaving is an orderly process rather than a negotiation.
When Something Goes Wrong
A named person, not a shared inbox
You have a specific contact who owns your account and answers for it, so you are not explaining the situation from scratch to whoever picks up.
An escalation path agreed in advance
If the issue is beyond your day-to-day contact, the next level up is already identified. Escalation is a defined step, not a favour you have to ask for.
A written summary after the fact
Once an incident is handled you get it in writing: what happened, what caused it and what was done, rather than a verbal reassurance on a call.
Corrective action tracked to closure
The fix is assigned to an owner with a date and stays open on the list until it is done and confirmed with you.
“it shows up in who has access, what is written down, and how quickly you hear the truth when a week goes badly.”